Frequently Asked Questions

Accounts

What if I have forgotten my password?

Please go to our Password Reset Page.

1. Enter the email address you registered with to request a password reset email.
2. You will receive an email from us with a link to reset your password.
3. Follow this link to the password reset form, where you can enter your new password.

Shipping & Delivery

How much does shipping cost?

Standard shipping is $15 on all orders within Australia.

Express shipping is $20 on all orders within Australia.

How long does it take to ship?

We process every order the following business day straight from our warehouse in Melbourne, Australia.

Estimated Standard Shipping:

Metro in most major states: 1-10 days
Rural: 5-15 days

Estimated Express Shipping:

Metro in most major states: 1-5 days
Rural: 1-10 days

Do you guys provide parcel tracking?

Yes, every order comes with a tracking number and live updates via email.

Prescriptions

How do I enter my prescription?

At checkout, please enter your prescription details and we will process it accordingly.

Payments

What payments do you guys accept?

We prioritize your privacy and security alongside our customer service and satisfaction. Having said this, we offer classic payment options such as

-Visa

-Mastercard

-Afterpay

-Paypal

-American Express

-GooglePay

-ApplePay

Discount Codes

How can I use a discount code?

Great! You've received a discount code and are ready to save on money with a purchase, simply head to the first check out page and enter the discount code under your cart. It will be applied right after clicking 'apply'.

Please note that only one discount code can be used per order.